How do you verify that your tubes are truly DNase/RNase-free?
We use a two-step verification process. First, our in-house lab tests samples using fluorescent substrate assays, which detect enzyme activity at extremely low levels (DNase: <0.01 U/tube; RNase: <0.001 ng/tube). Second, we send every batch to an independent ISO 17025-accredited lab for third-party confirmation. A certificate of analysis with these results is provided with each order.
What's the minimum order quantity for custom mold designs?
For custom molds, we typically require a minimum order of 5,000 units after the testing phase. However, we offer pilot runs of 1,000 units for labs that want to validate the design before scaling up. Contact our sales team for exceptions—we're flexible for academic institutions with grant funding constraints.
Can you ship to international locations, and how do you ensure sterility during transport?
Yes, we ship globally to over 30 countries. All orders are packed in sterile, sealed cartons with desiccant packs to prevent moisture damage during transit. For international shipments, we use temperature-controlled containers when needed and provide customs documentation (including certificates of origin and sterilization) to ensure smooth clearance.
What's your lead time for standard vs. custom orders?
Standard tubes (0.5ml, 1.8ml, 2ml, 5ml) are in stock and ship within 3-5 business days for orders under 10,000 units. Larger bulk orders (50,000+ units) take 7-10 days. Custom orders with new mold designs take 4-6 weeks from design approval to delivery (including mold creation, testing, and production).
Do you offer sustainability options, like recycled plastic or biodegradable materials?
Yes! We're committed to
sustainable plastic packaging solutions. We offer tubes made from PCR (post-consumer recycled) PP, which contains 30-50% recycled content without compromising performance. We're also developing a biodegradable PLA-based cryo tube for low-temperature applications (-20°C to -80°C), set to launch in Q1 2026. Contact us for details on our eco-friendly options.